The amount of money the insurance company approves for payment of the equipment
to DynaVox Technologies. This amount almost never matches the amount DynaVox charges
for the equipment. The client's co-insurance is usually based on the insurance company's
allowable amount. For example, if the allowable amount is $5,000.00, and the client's
co-insurance is 10%, the amount the client will owe is $500.00. If however DynaVox
is not a participating provider with the particular insurance company, the client's
amount due to DynaVox may be greater than the co-insurance amount.
Certificate of Medical Necessity (CMN)
This is usually a state-specific form which is signed by the physician or speech
Billing submitted to the insurance company after the equipment has been delivered.
Person who is representing the client during the funding process. This person is
usually a speech therapist or case manager.
Client Information Form
This is the form that is usually completed by a family member or other contact person.
This form includes important information such as the client's demographic information,
physician information, the insurance information necessary for the funding department
to process the funding request, and the shipping address where the client is requesting
to have the equipment delivered.
Current Procedural Terminology. The code that describes the type of services that
are being supplied. This is generally the same as a HCPC Code.
Custodial Care Facility
Facility that provides room, board and assistance with daily living activities,
such as feeding and dressing. This care is generally provided on a long-term basis
and does not entail the continuing attention of trained medical personnel.
The amount that the client must pay annually before benefits will be paid by the
Durable Medical Equipment (DME)
Services made for the treatment of a injury or disease that can withstand repeated
use. DynaVox devices have been classified as Durable Medical Equipment.
Explanation of Benefits (EOB)
Statement from the insurance company that shows the services and amounts that were
paid by the policy. This is also know as a remittance.
Services for which the insurance company will not pay.
Code that is used to describe the services rendered. For example, the DynaVox Vmax
has an HCPC code of E2510.
Supportive care given to a terminally ill client and their family. The focus of
this care is to enable the client to remain in the familiar surrounding of their
home for as long as they can. Hospice care may be either inpatient or outpatient.
International Classification of Diseases. Insurance code that describes a client's
medical condition or diagnosis.
Insurance Letter of Requirement (ILR)
This letter is sent to your insurance company by your funding coordinator and explains
the details that should be included in a private insurance authorization. An approval
form is also included with this letter. Insurance companies may complete the approval
form instead of creating a letter.
Itemized statement explaining what items or services have been delivered.
Letter of Medical Necessity (LMN)
A letter explaining the medical need for AAC services. This letter can be written
by a physician, speech therapist or occupational therapist. These letters usually
give the client's diagnosis and a brief explanation of why services are necessary.
Maximum Out of Pocket
The maximum amount paid by the client before the insurance plan benefits will cover
at the highest benefit level available in the plan. This may or may not include
the deductible amount.
Managed Care Organization (MCO)
Any insurance plan in which the client will need to have services approved by their
plan's referring physician or medical group.
State-sponsored medical plan. Eligibility for these plans are traditionally based
on a family's income. May also be called Title 19.
Federally-sponsored medical plan. Clients become eligible for this program when
they turn age 65 or have a qualifying disability. There are 2 separate programs
under Medicare: Part A (hospitalization) and Part B (medical). Clients must pay
a monthly fee for Part B coverage. DynaVox devices are covered under Medicare Part
An insurance policy that covers Medicare co-insurance and other services. This policy
must be purchased by the Medicare beneficiary.
Provider that has not contracted with a health insurance company to provide servies
at a reduced fee. Also referred to as an Out of Network Provider.
Prescription and speech evaluation that has an original signature. The signature
page on the evaluation and the doctor's prescription cannot be copied or faxed.
Medicare requires that original documentation be on file at DynaVox Systems for
Place of Service (POS)
Location where the medical services will be provided or used. It is important that
we know whether a client lives at home, in a group home or in a nursing facility.
Some funding sources will not cover clients that live in a nursing facility.
See Prior Authorization.
Review done by an insurance company to determine whether a service will be considered
a covered benefit.
Approval issued by the insurance company before equipment is delivered. Authorizations
are normally issued by nurse reviewers at the insurance company who review the doctor's
orders and other documentation to ensure that a service is medically necessary.
Specific directions or instructions from a client's primary care physician. Referrals
may be on paper or electronic, and are usually required by HMO policies.
Release of Information Form
Form that is signed by a client and/or their guardian that allows DynaVox Technologies
to exchange the required benefit, authorization and billing information with the
insurance company that is necessary to process the funding for the equipment. Without
this signed form DynaVox Technologies would not be permitted to collect or release
any of your insurance information.
Statement sent to medical providers from the insurance company to show the payment
that was issued. Also called Explanation of Benefits (EOB).
Provider who is the only source of services or equipment. For example, DynaVox Technologies
is the sole supplier of the DynaVox Vmax. Many insurance companies will authorize
at a higher level when informed that a company is a sole provider.
Employee covered under an employer's group insurance policy. Also referred to as
the policy holder.
Skilled Nursing Facility (SNF)
Facility which provides inpatient skilled nursing care and related services to patients
who require medical, nursing or rehabilitative services but do not require the level
of care provided in a hospital. If a person is in this type of facility, they are
not able to use Medicare as a funding source.
See Maximum Out of Pocket.
Health insurance program for military personnel and their families.
Unique Physician Identification Number. Identification number that is used to identify
the physician who signed the prescription. DynaVox Systems uses this number when
filing claims to insurance companies.
Usual and Customary Charges
Also referred to as Reasonable and Customary Charge. An amount determined by an
insurance company that represents a routine charge for a medical service by similar
medical and professional providers in the same geographical area. Allowable amounts
are normally based on the Usual and Customary Charge.